Telehealth

In our efforts to limit the spread of COVID-19, and while continuing to meet the needs of our patients and community, we are transforming how we deliver care. At the present time, most care will be delivered via telehealth.

It’s important for you to take good care of yourself, so reach out to us if you’re not feeling well. We are still open to address all community health needs.

If you have a device with video capabilities you can meet with your provider via video through Zoom. If you don’t have video capabilities you can still schedule a visit with your provider to speak over the phone.

Zoom

All telehealth video visits will take place using the platform Zoom. Zoom appointments are very safe and we have multiple levels of security to ensure your privacy:

  • We have a licensed Zoom product that has increased security and is HIPAA compliant
  • We create unique meeting IDs for each appointment that only the provider and patient receive
  • In order for someone to join the meeting, the host (your provider) has to admit them
  • Once the meeting starts, the provider locks the meeting so no others can join

If you have concerns about the security of Zoom appointments please call the clinic at 387-2330 to learn more.

You can find guides for how to work Zoom on both a computer and mobile or tablet devices here:

If these guides don’t answer you questions, please call the clinic prior to your appointment to ensure that your visit starts on time.

Scheduling Telehealth Appointments

If you have a scheduled appointment: Our staff will be reaching out to patients with scheduled appointments to provide information on how these will be conducted via telehealth.

If you have a health care question or think you may need to be seen: Call us at 387-2330 to learn about your appointment options. We are still here to meet your preventative, routine, and behavioral healthcare needs as well as address any health issues that may arise. If you are concerned about the cost of healthcare please visit our Financial Assistance page or call the clinic to learn more about your options. 

Appointments requests can be made via your Patient Portal. Not registered? Call to set on up!

Preparing for a Telehealth Visit

Please use this checklist to prepare for your telehealth visit:

  1. Keep a record of your appointment day/time.
  2. Gather all your medications and have them available at the time of the visit.
  3. Make a list of any questions you have about your health.
  4. Gather information on any other health care providers you have visited in the last month and the reasons why you visited them. This includes any visits to the ER or the hospital.
  5. If you have a scale and/or blood pressure cuff, weigh yourself and take your blood pressure on the day of the visit.
  6. Depending on the type of appointment you have there may be Twistle forms for you to fill out. These will be sent to your email on the day of your appointment, look for them in your junk folder as well. There is also a guide to help you fill these forms out online.
  7. Plan to be in a quiet room, ideally with a door that can be closed for privacy. You should not be driving or working on other things during the appointment.
  8. Please be available on your phone/computer 10 minutes before and after your scheduled visit time. The sooner you can call with any technical difficulties the better so that it doesn’t interfere with your time with the provider.

A printable version of this checklist is available below.

More Telehealth Resources