Helpful Phone Numbers

What is your after-hours number?  

If this is a medical emergency, please call 911 immediately.  Otherwise, for after-hours care, please call the North Shore Health at 218-387-3040.

What is the phone number for the hospital?


What is the phone number for physical therapy?


What is the phone number of the dental office?


What is the phone number for the care center?


Can the Sawtooth Mountain Clinic front desk transfer my call to the hospital/physical therapy/etc?

No, you must dial those numbers directly.


Do I need to see a doctor?

Call 218-387-2330 and ask for a nurse. Our nurses are on staff every day during office hours. A nurse will answer your questions and help you decide if you need to visit the doctor or another medical professional.

What do I do if I need medical help outside of your business hours?

For medical emergencies, call 911.

For non-emergency medical assistance when clinic is closed, call Cook County North Shore Hospital: 218-387-3040.

Why can’t I get an appointment for a physical sooner?

Due to the length of time for a medical provider to complete a physical exam, generally the exams are scheduled four to six weeks out, to accommodate time needed.

Why do I have to schedule an annual physical exam to renew my medications?

We require an annual exam to make sure the medications prescribed a year ago are still working properly for you.

I’m running late.  Do I need to reschedule my appointment?

Whenever possible, please call to let us know if you are running late.  If you are more than 20 minutes late, you will be asked to reschedule your appointment.

Do I need to cancel my appointment for a complete physical exam if I cannot get my lab work done one week prior?


Do I need to make an appointment to get lab work done?


Where do I get my lab work done?

At the North Shore Hospital, which is connected to the clinic.

What are “fasting instructions” for lipid panel lab test?

Have a low fat meal the night before, nothing to eat or drink nine to 12 hours before specimen collection (you may take your medication with water), and no alcohol for 24 hours prior to specimen collection.

Billing and Insurance

What does my insurance cover?

Different plans have different levels of coverage. Please call the phone number on your insurance card to find out what your plan covers.

Which insurance companies does the clinic have contracts with?

  • Medicare
  • Minnesota Medicaid
  • Blue Cross of Minnesota
  • Health Partners
  • Preferred
  • Tri-Care
  • Medica
  • VA
  • UCare

My insurance says they won’t pay for my claim unless you code as an emergency or urgent care claim. Can you do this?

We are not an Urgent Care clinic and we are not able to code any visits here as Emergency or Urgent Care.

I have a question about my bill from North Shore Health.

Sawtooth Mountain Clinic is a separate business from North Shore Health. We cannot speak for their billing department. Please contact their billing office directly at 218-387-3040.

I need help with MnSure.  Who can help me?

Please call our clinic at 218-387-2330

My Medical Records

How do I access my medical records?

For Patient Portal Access, click here.

For additional questions, please call our Medical Records Department at 218-387-2330 or visit the patient records page.

Can my spouse or anyone else pick up my medical records for me?

Yes, but only if the signed authorization form specifies that they may be released to that person.

Can my spouse or adult child get my medical records?

No, only if they have a valid authorization.

How can I get authorization for my spouse or adult children to have access to my medical records?

An Exchange of Information form can be completed. This allows your physician to share health information about you with your family members or other people involved in your health care if you choose.

Directions to Our Clinic

Can you give me directions to the clinic?

As you come into Grand Marais on Highway 61, turn onto 5th Ave. W. At the top of the hill, at the intersection of County Rd. 7 and 5th Ave. W., you will see the clinic facility. Follow 5th Ave. W. to the main entrance for the Sawtooth Mountain Clinic and North Shore Hospital. Park in the upper lot.


I (or my child) need(s) vaccines.  Do I need to make an appointment?

Yes.  Please call 218-387-2330 to make a nurse visit for your vaccinations.

I am planning to travel and need travel vaccines.  Do you have what I need?

Depending on the country you are traveling to, we may need to order certain vaccines.  Please call 218-387-2330 to schedule a travel consult.  We will be happy to help you determine your vaccine needs.